Talking Points: Communication Skills To Advance Your IT Career

Advance Your IT Career Today! Talking Points is full of simple but powerful tips for everyone in IT, from the Help Desk to the CIO. This book reveals some of the fastest, easiest, and best ways to improve your professional communication skills. Building communication skills is one of the fastest and best ways to accelerate your career development, particularly in the field of Information Technology. Be seen as a leader. Get credit for your ideas. Inspire action. Influence others. The Essentials The book focuses on the most essential aspects of communicating effectively in three key areas of IT: - Customer Service - Project Work - Executive Level Presentations All of the ideas in the book are time-dested, real-world, proven techniques. Tom shares concepts and strategies proven highly successful over the course of his career as a technician, engineer, consultant, manager, director, and CIO across a variety of industries, including retail, government, professional services, technology, financial services, and nonprofit. The book covers presentation skills for managers, teamwork skills for running successful projects, and professional communication skills required to excel at customer service. All of these are crucial for leading change, which is after all at the heart of many IT initiatives. Clear, concise, and enlightening, Talking Points provides a unique perspective for IT professionals seeking to become more effective in communications. Learn to convince, cajole, and influence others in order to shape the future. Read Talking Points now.