Leader Upheaval: A Guide to Client-Centricity, Culture Creation, and Collaboration

This book provides an actionable roadmap for leaders to enhance client-centricity, shift mindsets, and create the right teaming climate so that a culture of collaboration, innovation, and inclusivity can thrive. Derived from over 280 interviews with senior executives in professional services and their clients—along with hands on experience leading hundreds of multidisciplinary teams on innovation journeys—Professor DeStefano reveals the path to successful collaboration and innovation efforts in professional services, including how to avoid the pitfalls that lead to failure.