Reset: How to change what’s not working

From the #1 New York Times bestselling author Dan Heath comes a revolutionary guide to fixing what’s not working – in work and in our daily lives. Reset will help you get unstuck, shake off old habits, and overcome the inertia of the way things always work. Heath shares a framework, based on research in psychology and hundreds of interviews, to help you vault toward what really matters. Crucially, you can make positive changes without the need for additional time or money (which, for most of us, is not forthcoming). The secret is to find leverage points: places where a little bit of effort can yield a disproportionate return. In Reset, you’ll discover: - Why the middle of a change effort is often the hardest - How leaders can uncover and stop wasteful activities - Why your team’s motivation is often squandered (and how to avoid that mistake) - The paradox that inefficiency can sometimes accelerate progress The book traces not only how people transform their work but how they decide what to work toward. Their aspirations couldn’t be more different. You’ll visit fast-food managers who’ve crafted a freakishly effective drive-thru line. You’ll meet a couples therapist who swears by a powerful, perception-shaping trick. And you’ll encounter a veterinarian who hatched a plan that ultimately saved the lives of five million cats. Their aspirations differ, but their resolve is the same: to escape the stifling gravity of entrenched systems. To unlock forward momentum – making steady progress toward our highest goals – without the need for more resources. The same people, the same assets, but dramatically better results. Yesterday, we were stuck. Today, we reset.