Responsive Leadership in Social Services: A Practical Approach for Optimizing Engagement and Performance

Leadership in the Human Services provides frontline human service managers and agency supervisors with practical tools to help inspire, motivate, and retain good staff, including such strategies as relationship building, sharing a common set of values and goals, focusing on employee strengths, and creating a collaborative, supportive environment. To help achieve positive staff and client outcomes, the book covers important areas of leadership, including team work, vision and mission development and execution, appreciating and acknowledging staff, professional development, and feedback.