Training for Changes in I.T.

This book, which is based on various consultancy assignments, considers detailed recommendations, including strategic changes, training, and the development of workshops. The reader must consider such points that absorb resources, excessive costs and the incurrence of a heavy workload for existing staff. Change Management and the changes to Configuration, Release, and Assets as a whole group of activities have traditionally been concerned with finding effective solutions to specific operational problems. The purpose of this book is to look at current problems and new, better methods, techniques, and tools for processing changes. In the past, it has been found that some solutions are not implemented and, of those which are, too few survive the inclination to return to familiar ways of doing things. Change Management personnel have gradually come to realise that their tasks should include the solution of specific problems and the implementation of systems that predict and prevent future problems.