The AI-Centric HR Operating Model: An Ethical Approach to Improve Workforce and Business Performance

Embed AI at the heart of HR to drive workforce performance, commercial impact and long-term relevance. The AI-Centric HR Operating Model is a strategic guide for senior HR leaders and people executives who must integrate artificial intelligence into their operating models to remain integral to business performance. Written by Tess Hilson-Greener, this book explains how HR can move beyond legacy structures and process-heavy activity to design an AI-centric model aligned to how value is now created across the organization. Grounded in ethics and human value, the book shows how AI should be embedded across HR as a core operating capability not as a technology add-on. It demonstrates how AI can amplify human judgement, creativity and insight while improving productivity, decision-making speed and organizational resilience, ensuring HR drives both people outcomes and commercial results. You'll learn how to: - Design an AI-centric HR operating model aligned to business strategy - Embed AI across HR to improve productivity, capability and decision-making - Align human judgement and creativity with AI-enabled performance insights - Ensure ethical, human-centered AI adoption that builds trust and engagement With research-led insight, senior leader perspectives and real-world organizational evidence, The AI-Centric HR Operating Model helps HR leaders strengthen relevance, accelerate impact and position the people function as a central driver of performance in the AI era. Themes include: AI in HR, HR operating models, workforce performance, ethical AI, people strategy, organizational resilience, human-centered AI, business alignment