Claim the Lead

This audiobook is narrated by a digital voice. The leadership playbook for insurance adjusters navigating pressure, performance, and people. In an industry defined by urgency, complexity, and constant change, Leadership isn’t optional—it’s the foundation of every high-performing team. Claim the Lead is the first leadership book specifically designed for insurance adjusting managers, team leads, and firm directors. Whether you're guiding field adjusters, managing remote claims teams, or leading during surge events, this book provides tools to coach with clarity, scale with trust, and lead with emotional intelligence. Inside, you’ll learn how to: Develop high-performing teams without burnout Communicate with calm under pressure—internally and externally Build scalable systems that support growth and culture Lead independent adjusters and remote teams with impact Navigate disruption, resistance, and career crossroads with integrity You’ll also confront what many leaders face but rarely name: burnout, disengagement, invisible authority challenges, and the emotional toll of leadership in high-stakes environments. Featuring real-world stories, actionable strategies, and a fast reflection guide, Claim the Lead helps adjuster-leaders move beyond compliance and into clarity, culture, and coaching. Whether you're new to leadership or rebuilding a seasoned team, this book is your blueprint. Leadership in claims is high pressure. This is how you lead through it—with purpose, presence, and people-first strategy.