Error Traps: How High-Performing Teams Learn To Avoid Mistakes in Aircraft Maintenance

Flying is one of the safest modes of transportation, but should we and can we make it even safer? Elmar Lutter, President & CEO at Lufthansa Technik Philippines, believes unequivocally that we should. But how, in a field mired with technical and design complexities, reliance on human judgement, impossible timing constraints, and how-to-manuals that go on for miles, do we? In Error Traps: How High-Performing Teams Learn to Avoid Mistakes in Aircraft Maintenance, Lutter challenges us to focus on our sphere of influence to avoid mishaps. In doing so, we can practice certain behaviors and attitudes that can: • Intercept chains of events that have the potential to cause damage. • Avoid predictable errors to reduce the exposure to becoming collateral damage in mishaps initiated outside of our sphere of control. Through a journey of compelling aviation experiences, Lutter offers four tools that every individual in aircraft MRO can and should employ to ensure they have done their very best to keep their team on the ground and the pilots and passengers in the air as safe as possible. Using real-world examples to connect the dots between 1. Competence: Master the basics 2. Awareness: Be in the moment, know what is coming 3. Compliance: Respect the defenses: read and follow the guidance, and 4. Teamwork: Look after one another, Lutter shares important insights and life lessons drawn from more than twenty years of collective knowledge and experience in an often unforgiving field.