Expect A Lot, Care A Lot

Most leaders believe they have to choose between driving results and supporting their people. Expect a Lot, Care a Lot shows how the best leaders do both at the same time. From the team behind The 7 Habits of Highly Effective People and Everyone Deserves a Great Manager, this next-generation leadership framework reveals how high expectations and deep care work together to drive sustained, exceptional results—without burnout. Grounded in research across 60 countries and refined through thousands of real-world implementations, the authors introduce six critical practices that consistently move teams into the highest levels of engagement and performance. These six practices show leaders how to: • Align purpose and performance so people know what matters—and why • Communicate as a coach to unlock ownership and capability • Delegate in ways that build capacity, not dependency • Use feedback as daily fuel for growth and results • Manage energy as a renewable asset, not something to expend • Turn 1-on-1s into the engine of trust, clarity, and accountability Practical, repeatable, and grounded in how work actually gets done, each practice translates directly into everyday leadership behavior. Whether you lead a small team or a global organization, Expect a Lot, Care a Lot offers a clear, proven system for driving performance while strengthening the people who make it possible.