Hard-Won Wisdom: True Stories from the Management Trenches

They did what?! That would never happen here. Yes it can, and it certainly will if you don't become proactive in learning how to avoid the disastrous scenarios befalling companies every day. Written by a seasoned HR expert and employment attorney, Hard-Won Wisdom takes you inside the messy reality of situations gone wrong, including: * A joking comment taken as a command* An email exchange that escalates ridiculously out of control* A request for confidentiality that backfires in a big way* The right employee fired the wrong way* The wrong employee fired the right wayBut this collection of real-life war stories doesn't stop there. The sometimes funny, but always cautionary tales are also used to reinforce crucial lessons for managers. From failing to give feedback and withholding key information to exercising poor judgment and making faulty assumptions, every story highlights the role management plays in exacerbating (or easing) trouble. Through many unfortunate situations, other managers have learned the hard way how to better motivate underachievers, defuse angry employees, discipline without inviting legal action, and handle many other employee problems. But you don't have to learn the way they did! Learn from their hard-won wisdom before it's too late!