The Other Soft Skill: How to Solve Workplace Challenges with Generational Intelligence

How do you like to work? Every generation has its own experiences that uniquely affect its communication preferences, expectations, motivations, and biases. When workers in a multigenerational workforce aren’t aware of these challenges, there’s breakdown, after breakdown, after breakdown. That’s why perspective is king, although often unachievable without a little guidance. Author Carrie Root has long observed how teams work, and often fail to work, together. In The Other Soft Skill, Root gives readers a glimpse into the training she’s developed to solve these challenges with generational intelligence, a necessary skill to thrive in today’s multigenerational workforce.