Smart: Guide for Product Managers

Brief, high-level checklists for product managers who seek to understand knowledge in a single revenue-generating business process and utilize it. Locate tacit knowledge, the tribal knowledge, and the knowledge that lies between the documents that make the process work. Capture it and put it to work in new ways. You may be building a software or information product (Section One: Build), or you might be implementing one for their organization (Section Two: Implement). Break information down into usable chunks, and architect content to work for electronic authoring, storage, and distribution. Tie it to media and other resources. Make it mobile. Keep it updated, and dynamic. Caffeinate intellectual property and put it to work in the field, online, in the organization, and in all the software products, and networked products and devices they make, so that in the "programmable world," in the "Internet of Things," knowledge sharing between people, the environment, businesses, and devices is efficient, frictionless, and accurate. Knowledge will still be lost; but maybe we can foster awareness and do a better job of working on some of the bits that are worth preserving. That's SMART.