Teaching User Experience: A Process Approach

Outlining a process approach, this book offers a theoretical and pedagogical framework for how to teach user experience (UX) from a technical and professional communication (TPC) perspective. Recognizing that pedagogy is local to an institution, context, and community, the collection includes teaching cases and stories that demonstrate how instructors in TPC uniquely approach the complexity of teaching UX. This book introduces a six-stage process (empathize, define, design, evaluate, iterate, and implement) that instructors can adapt to their own classrooms. It includes case studies that showcase innovative teaching using the six-stage process, such as creating accessible products for community partners with disabilities and culturally responsive content using Indigenous research methods. This book incorporates Black and Indigenous design perspectives, bridging theory and practice to prepare students for ethical design work. This book will appeal to instructors teaching UX within TPC programs and administrators interested in curricular innovation to bring more UX into their programs. The collection can also be used for postgraduate pedagogy courses offered within TPC programs.