Total Quality Management and Operational Excellence: Text with Cases

Connects quality management with policy and strategy in an integrative way Oakland is well known for his clarity and accessible style, perfect for students and managers who might have no prior knowledge of TQM or operations management Aligns well to business performance improvement programmes as well as broader operations management programmes Up to date and interesting examples New edition includes a more international range of cases, including from Latin America and Africa New topics in this edition: Operations strategy, SCM, Network Quality Management, the Timwoods analogy, Hoshin Kanri and corporate financial objectives