Strategic Management of Information and Communication Technology: The United States Air Force Experience with Y2K

Although Y2K did not result in major disruptions, the event is a rich source of critical lessons for strategic management of information and communication technology (ICT), many of which apply to large organizations today. Using a case study approach, this report describes lessons learned from the response of the Air Force to Y2K and makes recommendations for managing ICT complexity, aligning organizational and ICT strategies, and minimizing risk. Table of Contents Front Matter Summary 1 Background 2 Managing ICT Complexity 3 Aligning Organizational and ICT Strategies 4 Managing ICT Risk 5 Technology Risk as a Socially Embedded Issue References Appendix A References to Workshop Discussions and Interviews Appendix B Abbreviations and Acronyms Appendix C Biographical Information on the Principal Investigator