Intentional Forgetting with Intelligent Systems: Developing Dynamic Capabilities for Work and Organizations

This open access book challenges the conventional idea of organizational learning by emphasizing the importance of intentional forgetting alongside information retention. It explores how intentional forgetting can free up cognitive, organizational, and technological resources, enabling organizations to adapt effectively to changing environments and remain resilient in the face of challenges. This shift in perspective highlights intentional forgetting as a crucial aspect of developing dynamic capabilities and coping with the ever-growing volume of stored information in modern organizations. The book provides an interdisciplinary perspective on the most recent research in intentional forgetting with joint contributions from psychology, computer science, information systems research, and engineering. These contributions cover the theory of intentional forgetting, methods, and paradigms to analyze and design intentional forgetting in organizations, as well as practical applications of intentional forgetting. The book examines the intricate mechanisms of human and machine forgetting, particularly relevant within technical and organizational spheres. Through practical demonstrations, it showcases how established organizational theories can be leveraged to empower information systems within organizations to engage in forgetting. Furthermore, it presents interdisciplinary methodologies and pathways for organizations to effectively manage the ever-expanding volume of stored information while strategically implementing forgetting as a vital tool for optimization. The book offers inspiration to business information scientists, computer scientists, and organizational designers, urging them to draw parallels with human memory to devise innovative solutions for effectively managing the overwhelming influx of information and data.