Resilient ICT for Critical Services

As organizations deliver increasingly critical services through digital infrastructure, failures in ICT can translate directly into operational disruption, regulatory breaches, and systemic risk. Resilient ICT for Critical Services provides a strategic guide for aligning technology risk management with operational resilience expectations. This book explains how ICT security, availability, and recovery capabilities must support business continuity and resilience objectives—not operate as isolated technical functions. It connects ICT risk decisions to real-world service impact, regulatory scrutiny, and executive accountability. Readers are guided through practical approaches to mapping critical services, identifying important business services, and aligning ICT controls with resilience frameworks used by regulators and industry bodies. The book emphasizes coordination across security, operations, and executive leadership. Key topics include: Defining critical services and supporting ICT dependencies Aligning ICT security with business continuity planning Resilience metrics, tolerances, and impact scenarios Integrating ICT risk into enterprise resilience frameworks Meeting regulatory expectations for operational resilience Written for operations leaders and executives, this guide helps organizations build ICT capabilities that support resilient, compliant, and dependable critical services.