Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240) – Study Guide

This book serves as a comprehensive study guide for individuals preparing for the Microsoft Dynamics 365 Field Service certification exam. It offers a detailed exploration of the key concepts, functionalities, and best practices needed to effectively manage field service operations using Dynamics 365. The guide covers a wide range of topics, starting with the installation and configuration of the Field Service app, managing work orders, and optimizing scheduling and dispatching. It delves into resource management, including configuring bookable resources and territories, and integrating IoT for connected field service. Key sections include managing service agreements, inventory, purchasing, and customizing the Field Service experience using Power Platform tools like Power Apps and Power Automate. It also explores the Field Service mobile app, ensuring technicians have the tools they need in the field, and emphasizes how to use built-in reports and Power BI to gain valuable insights into service performance and resource utilization. Moreover, the book provides insights into automating workflows, creating custom reports, and integrating with Azure IoT Hub for real-time monitoring. It emphasizes the importance of understanding SLAs and work order management to meet customer expectations. The guide is designed with practical, real-world scenarios to help readers prepare for the exam and apply these skills effectively in a business environment. This preparation guide is structured to ensure readers gain both theoretical knowledge and hands-on experience in leveraging Microsoft Dynamics 365 Field Service for optimal operational performance.