Training in Interpersonal Skills: TIPS for Managing People at Work

Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include: New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have: Locus of control Type A personality Passive/assertive/aggressive behavior New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions. New! Reinforcement Exercises address: Strategic planning for personal mission achievement Giving and receiving feedback while protecting self-image Avoiding diversity problems by learning from The Office: Diversity Day The Behavior Skills Learning Model. Each chapter in Training in Interpersonal Skills is organized around the social learning model, which has been proven to be a successful pedagogical aid. NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.